Returns

We accept returns within 30 days of delivery for products that are unopened and unused, in their original packaging with all seals intact, and purchased directly from humanneplus.com.

Opened or used products, items without their original packaging and returns outside the 30-day window are not eligible for change-of-mind returns. Products purchased from another retailer must be returned to the original seller.

Email support@humanne.com with your order number and the items you would like to return. Our team will provide return instructions. Please wait for these instructions before sending your package.

Customers are responsible for return shipping costs for change-of-mind returns. If your order arrived damaged or we sent an incorrect item, we will cover any required return shipping.

Please contact support@humanne.com within 15 days of delivery with your order number, a description of the issue and relevant photographs.

Our team will arrange an appropriate replacement or refund. Where the error was ours, we will also refund the original shipping charge.

Once your return has been received and approved, we will issue your refund to the original payment method within 15 days. Your bank or payment provider may require additional time to post the credit.

Original shipping charges are non-refundable unless the return results from our error.

Opened products are not eligible for change-of-mind returns or refunds. If you would like assistance choosing a product before purchasing, our customer care team can help with ingredient information and directions.

This policy does not limit any rights you may have under applicable law.

If you need to change or cancel your order, email support@humanne.com promptly. We will do our best to assist before your order has been packed. Changes or cancellations cannot be guaranteed once fulfilment has begun.

For return or refund assistance, email support@humanne.com with your order number.