Privacy policy

We may collect information you provide directly, including your name, email address, billing and shipping addresses, telephone number, order details and communications with our customer care team.

Payments are processed through our payment service providers. We receive information relating to your order and payment status to fulfil purchases, provide customer support and manage refunds.

Depending on your privacy preferences and the technologies enabled on our website, we may also collect information such as your IP address, browser and device details, pages visited and interactions with our website.

We may receive information from service providers, including payment confirmations, fraud-screening results and delivery updates.

We use personal information to process payments, fulfil orders, arrange delivery, provide customer care and manage returns or refunds. We also use it to send order confirmations and service updates, prevent fraud, protect our services and meet legal obligations.

We may use information to understand website usage, improve the shopping experience and send marketing communications in accordance with your preferences and applicable law.

HUMANNE+ does not sell personal information or share it for cross-context behavioural advertising. We disclose personal information to service providers as necessary to process payments, fulfil orders, operate our website and provide customer support.

We may also disclose information when required by law, to protect legal rights or in connection with a business transaction, subject to applicable protections.

Our website may use cookies and similar technologies to support essential functions and understand website usage. You can manage cookies through your browser settings. Blocking essential cookies may affect checkout and other website functions.

Depending on where you live and the laws that apply, you may have the right to request access to, correction of or deletion of your personal information, obtain a copy of it, or opt out of its sale or sharing.

To exercise your applicable privacy rights, email support@humanne.com with details of your request. For requests requiring identity verification, we may ask for information reasonably necessary to confirm your identity.

You may appoint an authorised agent to submit a request on your behalf. Where permitted by law, we may request evidence of the agent's authority and confirmation of your identity or authorisation.

We will respond within the time required by applicable law. Identity verification is not required to submit an opt-out request concerning the sale or sharing of personal information. We will not unlawfully discriminate against you for exercising your privacy rights.

We determine retention periods based on the type of information, the purpose for which it was collected and applicable legal requirements.

Order and transaction records are retained as needed for fulfilment, accounting, tax obligations and dispute resolution. Customer care communications are retained as needed to resolve enquiries and maintain relevant service records.

Marketing information is retained until you unsubscribe or it is no longer needed. We may retain a limited suppression record to respect your decision not to receive marketing. Website and analytics information is retained according to the configured retention periods of the services we use.

Information is deleted or de-identified when it is no longer required, subject to applicable legal obligations.

We use safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.

You may unsubscribe from marketing emails using the link included in each message. You will continue to receive essential communications relating to your orders and service requests.

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

Updates to this policy will appear on our website with a revised date. We will provide additional notice where required.

Humanne Plus LLC | 8730 Wilshire Blvd, Beverly Hills, CA 90211

Email: support@humanne.com